| Features of feedbackchat | |
| Live Chat Support Operators Login |
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| Real Video streaming | |
| Real time Text Chat and Website monitoring | |
| Web browser interface for Monitoring and Chatting | |
| Windows Application interface. (Using this interface you need not to open web browser, application can stay in system tray) |
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| Real Audio streaming | |
| Visual and audio notification on chat request | |
| Real time on-line/offline status on your web site | |
| Visitor information - OS,Browser,Language, Many more. | |
| Geo location | |
| Customized canned answers | |
| Offline video emails | |
| Off-line messages | |
| Visitor hits count (counter) | |
| Custom chat image (your own graphic for online/offline status) | |
| Chat history pop-up on chat pickup | |
| Various customizable options | |
| All Text/Message in visitor chat window in any language are customizable | |
| Ready made templates for visitor chat window | |
| Auto-pop ups | |
| Pro-Pop : Proactive pop-ups | |
| IP blocking | |
| Chat Transcripts | |
| Push Pages | |
| Application skinning | |
| Canned responses | |
| Various Administrative options such as setup of additional operators, transcripts monitoring etc. | |
| Single Support Executive and Multiple Chat Session | |
| Administrator Chat Monitoring | |
| Support operators rating and login logs | |
What do I need ?
You need windows XP with Flash Plugin installed. If you do not have the flash player, you can get it at Macromedia website
Does it work with Mac or Linux ?
Yes : you can use it directly with your web browser without using the software.
How does the service cost ?
You pay a annual fee. Please check the price at http://www.feedbackchat.com/purchase.php
How to transmit video/audio ?
Simple click the audio/video window in your Admin window. You can also Right click and choose parameters for audio/video quality selection.
I am behind a router, does it work ?
Yes, Feedbackchat works with routers.
I am behind a proxy, does it work ?
Yes, Feedbackchat works with proxies.
What is the difference between the free and the registered version ?
The registered version will remove all "unregsiteted free" labels and captions.
Can I customize the online/offline pictures ?
Go to your Admin window and choose the parametrs menu.
Can I disable the video mails and use normail email instead ?
Yes, you can receive normal emails instead of video mails: go to your Admin window and choose the parametrs menu.
Others questions ?
Please contact us HERE
